What happens when you reach out
- A first conversation. The office takes the first call: what happened, who was hurt, which insurers are involved, and what has been paid or denied so far. Then Justin Grove talks with you about the claim.
- A plain answer. Whether you appear to have a no-fault claim, a claim against the at-fault driver, or both, and whether hiring a lawyer makes sense for you.
- Next steps either way. If the firm takes the case, the fee agreement is in writing before you sign. If not, you’ll still know what to do next.
What to have ready
None of this is required to call. Please don’t send medical records or other confidential documents until you’ve spoken with the firm; if they’re needed, you’ll be given a secure way to send them.
- The date and place of the crash or incident
- The crash report number, if you have it
- The name of your auto insurer, and any claim number
- Any letter from an insurer, especially one that denies or stops benefits
Medical providers and attorneys
Providers with unpaid PIP balances can start with the provider claims review. Attorneys with a referral or co-counsel matter: see referrals and co-counsel.
